Refund and Returns Policy
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1) Cancellation Policy
- Eligible Items
You may cancel your order for any reason within 15 days of placing the order. Eligible items include any new, unused, and unopened items that are returned in their original packaging.
- Reasons for Cancellation
You may cancel your order for any reason, even if the item has already shipped. However, we will only issue a refund if the item is not yet shipped.
- How to Cancel an Order
To cancel your order, please contact our customer service [EMAIL-support@igbi.in] team within 5 days of placing the order. We will provide you with a cancellation confirmation number and instructions on how to cancel your order.
The following items are not eligible for cancellation:
Items that have been shipped
Items that have been used or opened
Items that are damaged or defective due to customer misuse
Items that are missing parts or accessories
Items that are purchased from unauthorized resellers
2) Refund Policy
- We offer a 30-day money-back guarantee for all products purchased on our website. If you are not satisfied with your purchase for any reason, you may return it for a full refund.
- To initiate a return, please contact us at [EMAIL-support@igbi.in] within 30 days of receiving your order. We will provide you with a return shipping label and instructions on how to return the product.
Please note that the following conditions apply:
- The product must be in new, unused condition and in its original packaging.
- You are responsible for the cost of return shipping, unless the product is defective or we made an error in fulfilling your order.
- Refunds will be processed within 7 business days of receiving the returned product.
3) Defective Products
If you receive a defective product, please contact us at [EMAIL-support@igbi.in] within 7 days of receiving your order. We will provide you with a return shipping label and instructions on how to return the product. Once we receive the defective product, we will send you a replacement at no additional cost.
4) Lost or Damaged Products
If your product is lost or damaged during shipping, please contact us at[EMAIL-support@igbi.in] within 7 days of receiving your order. We will work with the shipping carrier to file a claim and send you a replacement product at no additional cost.