Despite the fact that my account has been debited for the transaction’s payment but no order details have arrived?

The specifics of your order might not have been recorded with us. Within the following 5-7 days, the money will be returned to your account.

What methods of payment are available?

We only take prepaid orders to limit contact while keeping in mind health and safety in these times. You may select from the following methods for payment:

• Credit/Debit Card Payment
• Net Banking
• UPI/QR
• Wallets – PhonePe, Amazon Pay, FreeCharge

What do I do if my payment is declined when I try to order a product from your company?

There are a few things you can do if your payment is declined when you try to order a product from our company:

• • Check your credit card or debit card balance to make sure that there are enough funds available.
  • Verify that the expiration date on your credit card or debit card is correct.
  • Try using a different credit card or debit card.
  • Contact your bank or credit card company to see if there is a problem with your account.
  • Contact our customer support team for assistance.

What do I do if I am charged for a product that I did not receive from your company?

• If you are charged for a product that you did not receive from our company, you should contact our customer support team immediately. They will be able to investigate the charge and dispute it if necessary.

What do I do if I have a problem with a payment that I made to your company?

• • If you have a problem with a payment that you made to our company, you should contact our customer support team first. They may be able to help you resolve the issue. If you are unable to resolve the issue with our customer support team, you can contact your bank or credit card company to dispute the transaction.

How do I cancel my order?

Before it leaves our warehouse, you have the option to cancel your order.

To cancel the order:

If you have an account:

1. Login to your account
2. Go to manage your order.
3. Cancel the desired order.

How do I modify my delivery address?

Before the order is dispatched:

• Cancel the order on the website and place the order again with the correct address.
• Contact our customer care team to change the delivery address.

What do I do if I do not receive my order?

If you do not receive your order, there are a few things you can do:

• • • Check the tracking information for your order.
    • Contact our customer support team to see if there is any information about your order.
    • Wait a few more days for your order to arrive.
    • If you still do not receive your order, you can contact our customer support team to file a missing order report.

What do I do if I receive a damaged product?

If you receive a damaged product, there are a few things you can do:

• • • Take pictures of the damaged product.
    • Contact our customer support team to file a damaged product report.
    • We will send you a replacement product or issue you a refund.

What do I do if I am not satisfied with my product?

If you are not satisfied with your product, you can return it for a refund or exchange.

• • • You can return the product within 5 days of the purchase date.
    • The product must be in its original condition.
    • You will need to provide a copy of your receipt.

What do I do if my order is delayed?

If your order is delayed, there are a few things you can do:

• • • Check the tracking information for your order.
    • Contact our customer support team to see if there is any information about your order.
    • Wait a few more days for your order to arrive.
    • If your order is still delayed, you can contact our customer support team to file a shipping delay report.

What do I do if my order is lost?

If your order is lost, there are a few things you can do:

• • • Check the tracking information for your order.
    • Contact our customer support team to see if there is any information about your order.
    • File a lost order report with our customer support team.
    • We will investigate the matter and try to locate your order.

What do I do if my order is damaged in shipping?

If your order is damaged in shipping, there are a few things you can do:

• • • ake pictures of the damaged product.
    • Contact our customer support team [support@igbi.in] to file a damaged product report.
    • We will send you a replacement product or issue you a refund.

What do I do if my product is defective?

• • If your product is defective, you should contact the B IGBI Team or seller of the product. They will be able to help you determine if your product is still under warranty and what your options are for repair or replacement.

After the replacement, why haven’t I received the product yet?

Mail your query at support@igbi.in for all the warranty and service-related issues Customer Service to help you.